PLEASE CHECK before placing an order
1. All of our products are pre-order items. We start to manufacture the products after your payment is conformed.
Generally, it takes 4~12 weeks to manufacture the dolls. We do our best to manufacture your order as soon as possible.
2. It’s handmade product. Products can be slightly different each other.
About cancel order and refund.
1. All of our dolls are pre-order doll. After your order is confirmed we do not accept order cancellation due to mind change and individual reasons of customers. We ask your understanding.
2. The accident must be reported within 7 days since the package is arrived. We do not exchange and returns of goods damaged by customers.
3. Because of characteristics of duplicated doll, scratches created during removal of gates.
4. Doll is made out of poly urethane resin. Because of material property, doll naturally and slowly gets color change. When doll is exposed to sunlight a lot, color change faster. It can not be reason of exchange and refund.
1. We only use EMS to shipping your product.
2. Winterrain Studio based in South Korea.Shipping fee vary according to region and item quantity.
3. If you have request regarding the customs, please let us know by email. (ex: Please mark my package as gift and value at $80) Unless there is special request from customer, all packages will be marked with true value. However, if the package which marked with value lower than its true value due to customer's request has been damaged or lost, customer is responsible for any loss or damage during transit.
If you have further question, please email us. email@example.com